Whilst developing the Lush website in 2009 we were invited to help out with wider IT issues within the business.
Like many retailers, Lush had developed their systems on-the-fly to satisfy the immediate needs of individual departments as they grew. This had led to un-architected systems with duplicated data, inconsistent terminology and unreliable integration, resulting in some very real operational problems.
Building consensus at board level, we instigated and managed a detailed change programme that transitioned the architecture from ad-hoc, point-to-point integration to a fully service-oriented operation.
Completely new applications to the business were formally evaluated and implemented:
New network infrastructure was put into 5 head office locations to support the re-architected systems.
Lush UK’s EPOS system also received an upgrade along with substantial bespoke functionality and integration with the new service bus, delivering real-time stock and sales visibility across all channels.
All the components of the new architecture were integrated and had gone live, within budget, just 6 months after project inception.