Whilst developing the Lush ecom website in 2009 we were invited to help out with wider IT issues within the business. Building consensus at board level, we developed and managed a transformation programme that transitioned the architecture from ad-hoc, point-to-point integration to a fully service-oriented operation.

Changes to the estate included: New product information management (PIM) repository for products, product variants, ingredients and their related multimedia. Enterprise LDAP and email service. Enterprise service bus (Progress Software's Sonic). Business intelligence platform (Qlikview). New intranet integrated with LDAP service.

Alongside this, new network infrastructure was put into 5 head office locations to support the re-architected systems. Lush UK's EPOS system also received an upgrade along with substantial bespoke functionality and integration with the new service bus, delivering real-time stock and sales visibility across all channels. All the components of the new architecture were integrated and had gone live, within budget, just 6 months after project inception.

Our ecommerce sales were up around 20% on last year, we're really pleased with the result. Thanks again, it couldn't have happened without you.

Chris Risbey,
IT Manager, Lush Retail Ltd