We developed the Magicard support portal in early 2014. It provides a comprehensive support resource for owners of their industry-leading range of high security ID card printers.

Through a series of user-centred workshops with key stakeholders in Marketing, Sales and Customer Support, we sketched out the ideal customer support journeys. These journeys were split into a programme of agile sprints, successively delivering features, building into the completed solution.

Key to delivering a personalised service is the portal's tight integration with Magicard's Salesforce CRM system, enabling a seamless flow of information for frictionless handoffs to customer support agents.

There is no way we could have done any of this without your help. The competition has nothing even approaching this. We're all eternally grateful !

Nathan Taber
Global Marketing Executive, Magicard